Privacy Policy

Privacy Policy

At Metalyx (metalyx.site), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or make a purchase from Metalyx, we may collect the following information:

  • Personal details such as your name, phone number, email address, and shipping address

  • Payment-related information (note: we do not store card or banking details)

  • Order details and purchase history

  • IP address, browser type, device information, and website usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Contact you regarding order updates, delivery, or support

  • Improve our website, products, and customer experience

  • Prevent fraud, fake orders, and misuse of our services

  • Send promotional offers or updates (only if you opt in)

3. Cookies & Tracking Technologies

  • Metalyx uses cookies and similar technologies to enhance your browsing experience.

  • Cookies help us understand user behavior, improve website performance, and show relevant content.

  • You can disable cookies through your browser settings, but some features of the website may not function properly.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

Your data may only be shared with:

  • Courier and logistics partners for order delivery

  • Payment processors for transaction handling

  • Legal authorities if required by law

All third parties are required to handle your information securely and responsibly.

5. Data Security

  • We implement reasonable security measures to protect your personal data.

  • While we strive to use commercially acceptable means to protect information, no method of transmission over the internet is 100% secure.

  • Metalyx is not responsible for unauthorized access caused by factors beyond our control.

6. Cash on Delivery (COD) Verification

  • For COD orders, we may contact you via call or WhatsApp for order confirmation.

  • Repeated fake, refused, or suspicious COD orders may result in order cancellation or future COD restrictions.

7. Third-Party Links

  • Our website may contain links to third-party websites.

  • Metalyx is not responsible for the privacy practices or content of external sites.

  • We encourage users to read the privacy policies of any third-party websites they visit.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal data (subject to legal and business requirements)

  • Opt out of promotional communications at any time

To exercise these rights, please contact us using the details below.

9. Changes to This Privacy Policy

  • Metalyx reserves the right to update or modify this Privacy Policy at any time.

  • Changes will be effective immediately upon posting on this page.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Metalyx
Website: https://metalyx.site
WhatsApp: 0339-7199328

By using our website, you acknowledge that you have read and understood this Privacy Policy.